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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Ask The Experts: How is the need for demolition determined?

4/1/2021 (Permalink)

With many water removal projects, demolition is required to remove any wet structural components or wall materials. Controlled or partial demolition efforts allow us to remove and replace just a portion of the materials to have it finished off to match the preloss condition. Our team always uses a variety of non-invasive techniques to ensure no moisture is left behind, including:

  • Moisture sensors
  • Moisture detectors
  • Thermal cameras

Of course, whenever your interior has standing water, we use extraction tools and a combination of methods to facilitate faster removal. Some of the standard options our SERVPRO technicians will use include:

  • Submersible pumps
  • High-powered extractors
  • Draining any trapped water behind walls using bore-holes
  • Mopping
  • Wet-Vac, and more

Why Should I Have SERVPRO Restore My Carpets?

We are well-versed in best practices for restoring carpeting impacted by water loss within the home. Upon arrival and formulation of our restoration plan, we inspect your carpeting and select the best equipment and methods to achieve our goals. The process includes:

  • Inspecting carpeting using moisture probe technology – this allows us to determine how deep the moisture has embedded into the carpet and the pad below.
  • Detachment of the carpet with the proper tools so our technicians can further inspect to see if the carpet has delaminated or mold has begun to colonize.
  • In cases where the water has not infiltrated the carpet pad or the subfloor below, we may use centrifugal air movers to float the carpet, thus allowing warm air to circulate beneath.
  • In cases where water moisture saturates the carpet fully, we will remove the padding below and dispose of it to be replaced after the drying of the zone is complete.

In general, carpet detachment is the fastest way to facilitate drying as it allows air to flow underneath. However, we have some in-place drying methods that will enable us to achieve drying goals without detachment. This may involve using a weighted extractor, or rover, that works from the perimeter inward while drying. In-place drying is ideal when moisture has not made it all the way down to the carpet padding.

What many homeowners may not realize is that there does not have to be extensive water damage for it to add up to an immense loss. There could be hidden moisture left behind in wall cavities and other tight spots that make it difficult for DIY methods to get the job done. SERVPRO features IICRC-certified technicians that have the choice between two distinct systems to ensure your home is back to appropriate humidity levels. These systems include:

  • Open Drying System – This works by using outside air to speed up the drying of the impacted area. Warmer months allow us to use an open system for active, time-efficient drying. This method helps to promote evaporation while using equipment like air-movers and box fans to exchange evaporated moisture with drier outside air. We can do this by opening up doors and windows in conjunction with a centrifugal motion to create fluid air movement.

• Closed Drying System – This system works by using dehumidification equipment within a concentrated drying zone for air exchange. Such a method is excellent during times of the year when temperatures are lower, and access to the outdoors is limited. This works on the same principle, yet a closed system gives more control of the temperatures. Higher temps mean the air holds more moisture, and drying is faster. We also use desiccant dehumidifiers within the work zone for moisture removal and to thwart the potential for mold growth.

Give us a call today! We are faster to any disaster and are here to help get you back to "Like it never even happened."

Water Damage Can Be Overwhelming, But SERVPRO Is Here For You!

3/31/2021 (Permalink)

A water loss incident creates many challenges apart from leaving materials and contents in the house wet. Several approaches can help restore your Steuben, Dekalb or LaGrange property to its preloss state. SERVPRO prefers to use advanced equipment to complete various tasks to ensure the best outcome. Among the sophisticated tools we bring to your loss site are:

  • Luminometers and Moisture Meters
  • Upholstery Cleaning Machines
  • LGR Dehumidifiers
  • Stationary and Self-propelled Deep Extractors

When dealing with clean water damage incidents in Steuben, Dekalb or LaGrange, microbes, and contaminants are probably the last things one would think about as a threat. However, various issues, including taking too long before starting the water removal and restoration, can lead to microbial growth. Contaminants can also originate from many areas, including materials dissolved by the spilled water. Having Luminometers on-site helps our SERVPRO technicians test surfaces and water for organic contaminants, though in flash flooding incidents, these are more commonly needed.

Soiled upholstery items require proper cleaning. Water spills can soil upholstery in many ways, including dyes in adjacent contents running or debris swept by the water. Cleaning upholstered furnishings is challenging because of the different materials they are made from and their bulky nature. Our SERVPRO teams overcome this challenge easily by using specialized upholstery cleaning machines, which provide better agitation and rinsing capabilities, cleaning all traces of the soiling.

Proper extraction of water from wet areas is an essential part of the restoration process, though not always easy. Carpeted areas absorb most of the water lengthening the extraction process. Our SERVPRO technicians use weighted tools such as water claws or ride-on high volume extraction rovers to simplify the process. The weight of the equipment or the technician squeezes water from the carpet before the extractor sucks it out. We attempt in place drying whenever possible to salvage the floor coverings. Our crew is well versed in "floating" a carpet, lifting it from the edges to introduce a warm air circulation to expedite evaporation. Then we have advanced dehumidification equipment such as LGR dehumidifiers, which can reduce humidity in the air to as low as 40gpp, improving the drying process.

The right equipment can help ease the restoration of a water-damaged property. Call SERVPRO of Steuben, Dekalb and LaGrange. We have a fully equipped team to tackle any issue, "Like it never even happened." 

We Will Help Make Things "Like it never even happened."

3/23/2021 (Permalink)

Water damage, floods, fires, and mold contamination can occur at any time, sometimes with little notice. We all like to prepare for storms, boarding up windows and moving items to higher ground or placing sandbags. But sometimes all of the preparation is in vain. Now is the time to call in the experts and restore your home or business to its original condition, "Like it never even happened."

SERVPRO is locally owned, part of the community of providing flood damage recovery, fire, storm, and mold remediation. We can respond in less than four hours and provide a 24/7 response to our customers. We can respond to small disasters as well as more significant events with the assistance of our four connected locations in the area.

Advantages of Using SERVPRO

Every disaster is different; however, over the years, we have amassed the knowledge, the equipment, and the focus on customer satisfaction to provide high quality, trusted cleaning, remediation, and restoral services to our community. The following are some of the advantages we bring to every disaster situation:

Services for Residences and Commercial Buildings of all Sizes

Water, fire, mold and storm damage restoration

Biohazard remediation and removal

Cleaning and drying of all surfaces

Odor removal and deodorization

Vandalism restoral

Graffiti removal

Cleaning air ducts, HVAC, Sewage, Carpet and furniture, drapes and blinds and more

Equipment

Large inventory of air movers,

Extraction equipment – including wands, submersible pumps, truck-mounted pumps

Air purification machines

Dehumidifiers

Moisture sensing devices

Staging areas as needed

Leadership and Training

Locally owned and operated

IICRC trained technicians

We coordinate with contractors to minimize the time and cost required

Certification training for our employees

E-Learning tools

Continuing education focus

Response Time

24/7 response to all sizes of disasters

Crew Chief onsite within four hours

Immediate assessment – safety, equipment needs, team members required

Support for insurance claims

Don't see the services you are looking for, call us for a consultation.

Call SERVPRO today!

We Can Help You Make Sure You Are Confident With Your Extinguisher

3/23/2021 (Permalink)

A portable fire extinguisher can be a life and property saving tool. It is important to know how to use one! The National Fire Association suggests remembering the word PASS

P- Pull The Pin. Hold the nozzle pointing away from you and release the locking mechanism. 

A-Aim low. Point the extinguisher at the base of the fire.

S- Squeeze. Squeeze the lever slowly and evenly. 

S-Sweep. Sweep the nozzle from side to side. 

Become familiar with the extinguisher and read the instructions. Also, ensure you have the correct type of extinguisher for your facility. 

There are 5 different classes of fire extinguishers. Class A, B, C, D and K. Each one is used for different types of fires. 

When Storms Damage Your Belongings, SERVPRO is here for you

3/17/2021 (Permalink)

Storm and water damage affects not only the structure of your house but also your belongings. SERVPRO understands that your home is more than a structure; your family’s furniture, clothing, keepsakes, and other belongings help transform a house into a home.

Contents Restoration

SERVPRO specializes in restoring contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including:

  •  A quicker remodeling process
  •  Protecting items from potential damage
  •  Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. We will coordinate the restoration of your electronics, including:

  •  Television sets
  •  DVD players
  •  Computers
  •  And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a storm event happens, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  •  Pre-loss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

SERVPRO has the experience, expertise and equipment to make things "Like it never even happened."

3/17/2021 (Permalink)

SERVPRO has the equipment, training, and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. If is important to handle every water problem as a real threat to your property. Technology and equipment must be counted on to perform these services properly. Here are a few tools used by our technicians. 

  • Moisture Sensors-Used to detect moisture in carpets, baseboards, and walls. 
  • Moisture Meters-Used to determine the actual moisture content of various materials. The moisture meter provides accurate readings, allowing the SERVPRO of technicians to monitor the drying process. 
  • Thermohygrometers-This is used to measure the temperature and relative humidity. Having this information, allows our technicians the ability to calculate and create an environment most conducive to drying. 
  • Ultra-Low-Volume (ULV) Foggers-Used to atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard to reach areas. 
  • Thermal Foggers-Used to dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach. 

Call SERVPRO! We have the training and equipment to make it "Like it never even happened." Call us today!

Ask The Experts: How Can I Prevent A Burst Pipe?

3/14/2021 (Permalink)

Bursting pipes can occur without warning and can devastate homes. It can be easy to feel overwhelmed when an issue suddenly occurs in your home, but knowing what to do if a pipe bursts can help you react in a timely manner.

1. Stop the Flowing Water

A burst pipe can allow huge amounts of water to come into your house in a very short period of time, and more water in your home will likely mean more damage. Using the shutoff valve, which is often located in basements or garages, will turn off the water to your entire house. Other issues may also require you to turn off the water in your home, so it’s generally helpful to know how to cut off the supply of water before any problems arise.

2. Turn Off the Power

The amount of water bursting pipes can bring into the home can create electrical hazards. In order to keep yourself safe and to minimize the risk of an electrical fire, it’s generally wise to turn off the power to your residence. Additionally, it’s often best not to touch any items that use electricity or any electrical outlets even after you have turned off your home’s power.

3. Ask for Help

After the water is no longer flowing into your home and your home no longer has power, it’s often best to contact a plumber and water damage restoration expert. A plumber can fix the broken pipe and can assess your other tubes to make sure they aren’t also at risk of bursting. Restoration specialists can assist you in removing water from your home and can restore personal belongings that were damaged by the water.

It’s often helpful for homeowners to know what to do if a problem such as bursting pipes occurs. Stopping the flow of water, turning off your home’s power and contacting professionals in restoration can help to decrease the cost, time and stress spent dealing with a burst pipe.

Why SERVPRO? Commercial Cleaning

3/12/2021 (Permalink)

Are you in need of cleaning for a commercial office? Possibly an industrial cleaning services? SERVPRO of Steuben, Dekalb and Lagrange can help. Water damage, mold, asbestos and fire can significantly damage your business, which could leave you feeling hopeless and in need of great help! Do you have grime and odor build up in your restaurant’s kitchen? Has it gotten out of control? No need to fret, whether it’s removing an odor problem or deep cleaning flooring or carpets, or helping with a complete disaster, you can rely on SERVPRO of Steuben, Dekalb and Lagrange to make your workspace or warehouse look its very best.

SERVPRO of Steuben, Dekalb and Lagrange  professionals offer cleaning services ranging from cleaning restaurant hoods to removing bio hazard contaminants. We have the specialized training and products to get your property back to business. As your local franchise we will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

Ask The Experts: It's That Time Again Folks!

3/4/2021 (Permalink)

With schools starting their Spring Break, most of us are also starting our vacations. Going on vacation should be relaxing and worry-free which is why it is important to make sure your home is secure before you leave for your trip. Here at SERVPRO, we want you to be ready so you don’t come back to damages in your home.

Make Arrangements with an Emergency Contact

  • Entrust a close friend or family member with your trip itinerary and contact information so they can contact you if anything happens at your home.
  • Set various house lights on a timer to give the impression that someone is home.
  • Leave written directions for alarm codes, doors, or other information needed to properly care for your home.
  • Have a friend or family member collect your mail and paper for you daily. Full mailboxes and porches can tip potential burglars off.
  • Contact the US Post Office and your local newspaper and ask to have your mail held and services suspended if someone cannot collect them for you.

Take Plumbing and Electric Precautions

  • Prevent leaks and floods from damaging your home by shutting off gas and water at the meter, supply tank or appliances. Your local Duluth water company can help with this.
  • Turn off the water valves to washing machines, sinks, and the dishwasher.
  • Unplug electronics to cut down on any possible shortages which could potentially cause a disastrous fire.
  • Double check your smoke detectors to ensure they are working properly.
  • Adjust your thermostat for the season in the winter to 55-60 and in the summer to 75-80 to help control usage.

The Day of Departure

  • Let your security company know that you are leaving town, and leave them the name of an alternate contact in case of an emergency.
  • Take out all trash in the home and clear the fridge of anything that will perish while you are away.
  • Go on one last walk-through of your home to secure windows, blinds, fences, doors, and plugs. This will ensure all entries are safe from hazardous obstructions.

If you come back from vacation and do find damage within your home, call SERVPRO! The sooner you call us, the sooner we can make it “Like it never even happened.”

Ask The Experts: Where is this water coming from anyway?

3/4/2021 (Permalink)

Water damage can come from a myriad of sources, but few are as costly as a leaking water heater. In addition to the cleaning and possible restoration of your home and belongings, the broken water heater in and of itself is quite expensive to fix, replace, and install. Not all water heaters are fixable, but those that are have the potential to be repaired during the professional water mitigation process.

Causes of Water Heater Leaking

There are a number of factors that can contribute to water damage and mold growth as a result of a leaking water heater. The most common reasons include:

  • Loose drain valve: these are often slow leaks and will only create more serious problems when left unchecked for an extended period of time
  • Too much pressure in the tank: when the water heater is set at too high a temperature, if water flow into the tank is set at too high a pressure, or if the pressure relief valve is defective, the tank will begin to leak in order to relieve pressure
  • Tank is too old: corrosion and rust naturally occur in tanks, so water will inevitably leak over time

Mitigating Water Damage

The only way to truly prevent water damage due to a leaking water heater is to keep close watch over the area on a regular basis. Ensure valves are secure, but not too tight as this will also cause a breakage and leakage. Know the age of your tank, as well as its life expectancy, and plan your finances accordingly in order to replace the tank before a problem occurs. Finally, always follow the tank’s recommended guidelines on water temperature and pressure, as undue force will greatly reduce the life of the tank. A broken water heater can be detrimental to your home and the space in which it occupies, so working with water mitigation professionals is an ideal way to keep your home safe from water and mold damage.

Ask The Experts: What to do when your business has been vandalized

3/1/2021 (Permalink)

When your business has been vandalized, allowing the damage to remain on your building give off-putting opinions or feelings from your employees, clients and customers. Our professionals at SERVPRO of Steuben, Dekalb and Lagrange are available to you 24/7 – 365 days a year! We are licensed and work with most major insurance companies to be at your building within moments of your call.

We fully understand how your business can be disrupted by destructive acts of vandalism. This is why we work quickly to get your building back to “Like it never even happened.” Our knowledgeable and highly trained technicians have the innovative tools and experience to quickly and effectively remove paint and other substances from your buildings windows, floors, walls and upholstered furnishings. This will allow you to get your business back to normal quickly and efficiently.

Our services for vandalism include:

  • Board-up
  • Pack-Out & Content Management
  • Power Washing
  • Window Cleaning
  • Carpet Cleaning
  • Anti-Microbial Application

Don’t know what to do next? We do. Call SERVPRO of Steuben, Dekalb and Lagrange TODAY! 260-665-7998! We will be onsite and getting you back to business as usual quickly!

Ask the experts: What should I do when my business is hit by fire?

3/1/2021 (Permalink)

Business owners face special challenges after a fire loss. Property damage is just ONE thing a business owner has to consider. The impact of a fire reaches your customers, employees, tenants, inventory and business interruption. You need to work with a company that can help you make it "Like it never even happened." You need a company that has the knowledge and the power behind them to get you back up and running with as little lag time as possible. SERVPRO of Steuben, Dekalb, and Lagrange IS that company. By contacting us you will have quality and well-trained technicians walking you thru the process of securing and protecting from additional damage, properly cleaning and sanitizing. This will allow your business to get back up and running at the earliest possible time frame.

So call us today and let us put our expertise to work for you and your business!  

Ask The Experts: How Often Should I Clean My Vents Out?

2/26/2021 (Permalink)

Fires caused by a clothes dryer are more prevalent than you might think, with approximately 2,900 dryer fires reported each year. A lint fire that results from not regularly cleaning the dryer is the leading cause of clothes dryer-related fires. Every time you dry your clothes, lint is collected in your dryer’s vent and lint traps. It is important that you know when to clean them to prevent a fire from starting in your home in Steuben, Dekalb or Lagrange County. 

How Often Should You Clean Out Your Vents?

  • Empty Filter Before Every Load: Lint is extremely flammable and can quickly overheat and start a lint fire.
  • Clean Filter Every Six Months: It is also a good idea to clean the filter with a nylon brush to help combat clogging.
  • Clean Out Vent Pipe Every Three Months: Make sure there is no lint in the pipe and check the outside opening for any debris.
  • Have a Technician Visit Once a Year: During the visit, the technician will completely clean your vent system and ensure air can flow freely.

How Can You Tell If Your Vent Needs To Be Cleaned?

Your dryer will often let you know if there is an issue with the vents, but it is up to you to quickly take action and prevent a dryer fire. One common indicator that your dryer’s vents are clogged is that your clothes are not drying quickly. Clogged vents can also trap air and moisture inside your laundry room, making it feel hot and humid inside or even produce a musty smell. If your dryer feels hot to the touch after a load, this also is a sign your vents need to be cleaned.

A lint fire can be very dangerous and can cause extensive damage to your home, so regular cleaning and maintenance of your dryer are key. However, if a fire does occur, a fire cleanup company can help address any damage.

Preparation & Planning Need To Happen Before The Disaster

2/26/2021 (Permalink)

When disaster strikes, it’s too late to plan and prepare; these things must happen well in advance. Though you, of course, hope to never need to spring a fire escape plan into action, having one in place can save lives. If you don’t have such a plan in your office, or if you haven’t reviewed yours in a while, make this a priority today.

Meet Together

An emergency escape plan is at its best when it has input from several key people. This isn’t a plan you or someone else should come up with on a whim. It requires a group discussion and varying ideas.

• Consider selecting an emergency response committee.
• Meet regularly to review past plans and determine what improvements you should make.
• Open the group to your organization; invite people to participate who have experience or expertise in devising such plans.

Know Your Space

If a fire starts in your building, it’s vital that everyone exits in a calm and orderly manner. Employees must be swift, however, and this means they need to know how and where to properly exit. Identify all possible exits on each floor and in all areas of your building.

Assign Roles

You can’t have a mad rush for the stairs or the doors if you need to evacuate the building. You also want someone to sweep the building for stragglers and someone else to count people once you’re outside. Make sure someone is covering these important duties.

Practice Makes Perfect

No fire escape plan should be complete without holding consistent drills. At least annually, practice exiting the building and meeting at a designated spot in a safe location near your building.


Don’t wait until it’s too late to make your fire escape plan. Firefighters and restoration crews will do their jobs. Make sure you do yours too.

Winter Storms & Pipes Can Be A Recipe For Disaster

2/2/2021 (Permalink)

There are certain things you can count on in life. First of all, taxes will be due every year. Secondly, everyone is born, and everyone will die. Third, if you live in Northern Indiana for more than a year or two, you will deal with extreme temperatures. Winter brings polar vortexes and sub-zero extremes, and your pipes can only take so much! 

Check out this great article by Erie Insurance on how to prevent frozen pipes! 

https://www.erieinsurance.com/blog/frozen-water-pipe-prevention

Why SERVPRO? Two words...flooded basement!

2/2/2021 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level.

There are a number of reasons why your basement could flood, including:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Last year there were many flooded basement due to heavy rains and overflowing creeks and rivers.

We use advanced inspection and monitoring equipment such as infrared cameras and moisture meters to determine if your home’s structure is actually dry. Touch is not a reliable method, as moisture can trap inside.

If Water Damage is not handled quickly and properly, it can cause severe damage to your home’s structure, not to mention the potential harmful health effects of mold. Remember, the longer you wait, the worse the problem will get.

So give SERVPRO of Steuben, Dekalb and LaGrange a call! We are faster to any disaster and ready to make things "Like it never even happened."

Why SERVPRO? Because a partial loss is still a loss!

2/2/2021 (Permalink)

Your building in Steuben, Dekalb or LaGrange doesn't have to burn completely to suffer a fire loss. That doesn't mean that restoration isn't needed, though. Even if areas of your commercial property are not burned, they can still show signs of smoke or soot damage or secondary damage such as mold. Any time you have a fire in your building, you need to stay aware of four potential problems with the restoration process.

1. Insufficient Cleanup

The first call you should make after a fire is to fire restoration experts. Don't just choose the first company listed, though. Do your homework and choose certified professionals with good reviews and a good service record. Shoddy repair is not much better than no repair at all.

2. Delayed Assessment

Even if you call experts for an assessment right after the damage occurs, it may take a while for your insurance adjuster to visit the site, especially if the company has other clients with more pressing issues. If this happens, you should still hire technicians to halt any ongoing damage to your building. Make sure to document the original damage with photos or video footage and an itemized list of everything that needed repair or replacement.

3. Additional Damage

A partial fire loss often leaves sneaky problems in the building. Make sure that you have air ducts and cabinets inspected for hidden smoke damage. It is also a good idea to have the area tested for mold growth, particularly if it sustained a lot of water saturation.

4. Unmatched Finish

Another benefit of hiring quality professionals is that they restore you property to a uniform look. This often involves replacing flooring, ceiling tiles, walls or wallpaper that wasn't damaged by the fire so that the whole room looks the same. A room with matching issues should not be considered a proper restoration.

Even if a small portion of your building is affected by the fire, you still must take repairs seriously. By treating a partial loss as a complete problem, you can bypass some of the common issues that occur when only part of your building is damaged.

So give us a call! We are faster to any disaster and ready to make things "Like it never even happened."

Water Damage Will Happen, But SERVPRO Is Here For You!

1/29/2021 (Permalink)

Any home or business can suffer water damage in the basement. It might be caused by a burst pipe, a storm, a leaking appliance, a flood, or one of many other common causes of water damage. Remember this first of all: If your basement has water damage SERVPRO recommends you keep safety as your number one priority. Here are a few quick tips.

Is your house safe?
If you’re not sure, don’t take a chance. Find somewhere else to stay until you’re certain your house is safe again.

Do you have electrical or "slip and fall" hazards?
After major storms in the Steuben, Dekalb or LaGrange area, we see a lot of these hazards. Often, electrical power to even severely flooded homes is still live. A saturated environment with standing water that is close to energized electrical outlets, submerged wiring, and wet appliances is dangerous to you both during and after a flood. Slip and fall hazards include items submerged in the water that you can’t easily see and flooring area that may appear relatively dry and even but is actually uneven or wet enough to not safely support your footfall.
 
Are you only doing things you know are safe?
Some homeowners want to dig right in and start making repairs before they know the extent of the water damage and how best to fix the damage. Don’t take risks. Make a full assessment of the damage and tackle only those repairs you know how to do well.

Can you see?
If you have water damage in the basement can you see what and where you are walking on? Don't walk on or near an area that doesn't have sufficient lighting.

Are you trying to lift wet materials?
If so, be careful. When items are soaked with water they become dangerously heavy. You might also do further damage to an item that is water soaked by trying to lift or move it.

Contact A Water Removal Service
With any major basement water damage you’re wise to contact a professional water removal service like SERVPRO. You want the job done right and right away. That’s what we do. Give us a call today! 

Sewer damage and drain back up can cause serious damage to your home, but SERVPRO Is Here For You!

1/29/2021 (Permalink)

Sewer damage and drain back up can cause serious damage to your homes. They also present health risks and should only be cleaned by certified water damage professionals. SERVPRO is trained to deal with sewer damage issues.

Some examples include, but are not limited to: sewage, toilet backflows that originate from beyond the toilet trap regardless of visible content or color.

Below are some basic procedures for clean up

  1. Identify ALL safety issues
  2. Determine source or Sewer back up and get problem fixed as quickly as possible 
  3. Extract materials and/or remove all standing water
  4. Apply EPA registered disinfectant
  5. Remove and discard all contaminated porous and semi-porous structural materials included carpet and pad
  6. Measure and document all moisture levels in affected areas.
  7. Install barriers to contain damaged areas
  8. Install drying equipment 
  9. Monitor job daily.
  10. Once completely dry. Clean all areas prior to rebuild.

So give us a call! We are faster to any disaster and are ready to put our years of experience to work for you! 

Check out our reviews and other information on GoogleFacebookYelp, and the Better Business Bureau.

Are You Prepared For The Cost Of Water Damage?

1/29/2021 (Permalink)

Water damage is one of the most common and costly disasters affecting American residences, accounting for billions of dollars in losses to homeowners and renters each year. Here are some simple steps you can take right now (okay, this weekend!) that will go a long way toward preventing water damage to your home.

  • Caulk and seal windows to guard against water seepage
  • Inspect your roof for missing, damaged and aging shingles
  • Check downspouts. Remove accumulated debris and position downspouts to direct water away from the house
  • Check sprinklers and irrigation systems. Be sure they are not damaging the walls and foundations of the house
  • In winter, turn off and drain outside faucets to protect against frozen pipes
  • Install gutter guards to prevent clogging so that water flows easily from the roof

If you do suffer damage from a water disaster, you’ll need to act fast. Step one is to call an experienced water damage remediation company, such as SERVPRO of Steuben, Dekalb and LaGrange. We’re here to help when you have property and structure damage from a water disaster—and we’ll get the job done quickly and completely!

Ask The Experts: What is secondary damage?

1/28/2021 (Permalink)

Water damage is a serious issue that you need to deal with promptly when it happens.

There are some things you can do on your own to help while waiting for professionals and those tasks are in our previous post of do's and dont's for water damage.

If water damage is not fixed quickly can destroy the integrity of your house.

Structural Damage

The biggest problem faced by homeowners after their houses are damaged by water is structural damage. It might sound obvious, but when your house has been hit by a lot of water the whole structure can be weakened. That’s particularly true in any area where water was allowed to sit for more than a few hours.
If you have water sitting on the floors and on your walls for days, after a major catastrophe you could really be facing some serious structural issues. Hire a professional to look at your home and don’t walk on floors, else it could be very badly damaged.

Even if your home doesn’t have significant structural damage, being in a home that’s been badly damaged by water can create some other serious issues. Mold and mildew are the most common problems, and walls and floors that have been soaked by water can start growing mold in just a few hours.

So give us a call today! We are faster to any disaster and are ready to put our years of experience to work for you! 

Check out our reviews and other information on GoogleFacebookYelp, and the Better Business Bureau.

Ask The Experts: How can I best prepare for a disaster?

1/26/2021 (Permalink)

Many people plan for disaster in their head, but what would you do if a fire broke out? 

  • Know how to safely operate a fire extinguisher
  • Remember to GET OUT, STAY OUT and CALL 9-1-1 or your local emergency phone number.
  • Yell "Fire!" several times and go outside right away. If you live in a building with elevators, use the stairs. Leave all your things where they are and save yourself.
  • If closed doors or handles are warm or smoke blocks your primary escape route, use your second way out. Never open doors that are warm to the touch.
  • If you must escape through smoke, get low and go under the smoke to your exit. Close doors behind you.
  • If smoke, heat or flames block your exit routes, stay in the room with doors closed. Place a wet towel under the door and call the fire department or 9-1-1. Open a window and wave a brightly colored cloth or flashlight to signal for help.
  • Once you are outside, go to your meeting place and then send one person to call the fire department. If you cannot get to your meeting place, follow your family emergency communication plan.

If your clothes catch on fire:

  • Stop what you’re doing.
  • Drop to the ground and cover your face if you can.
  • Roll over and over or back and forth until the flames go out. Running will only make the fire burn faster.

THEN:

Once the flames are out, cool the burned skin with water for three to five minutes. Call for medical attention. For more Fire Safety Tips call SERVPRO! We are faster to any disaster and are here to help make things "Like it never even happened."

Check out our reviews and other information on GoogleFacebookYelp, and the Better Business Bureau.

Ask The Experts: Must have info on Spot & Fluffy

1/18/2021 (Permalink)

Do you have pets? Are your pets just as important as a family member? Did you know there are several things you can do to make sure they stay safe during an emergency?

*Make sure you have at least a 3 day supply and store it in an airtight, waterproof container.

*Have at least 3 days of water stored for your pet.

* Make their medicines and medical records accessible in case of an emergency.

*Make sure you have important papers such as registration papers, adoption papers and vaccination documents.

*First aid kit that includes bandage rolls and tape, scissors, antibiotic ointment, latex gloves, flea and tick prevention, isopropyl alcohol, saline solution and a pet first aid reference book.

*Collar or harness with ID tags.

*Pet carrier

*A picture of you with your pet in case of separation.

*Familiar items such as toys and bedding.

Keep your pets safe by following these prep tips. You can also visit Ready.gov/pets for more information.

Board Ups: Are they needed?

1/18/2021 (Permalink)

If your Commercial property has experienced a fire, there are several reasons why you might want to board up structural damage or windows. In addition to keeping the external elements out of your home with fire damage, boarding up can also prevent additional losses due to looting and make the fire cleanup process easier. 

Boarding Up

Most full-service restoration specialists offer boarding-up services. Here are four reasons to board-up after a fire.

1. The premises still have sustainable inventory. If the building still contains products that appear viable, you should consider boarding. These products may involve evaluation and cleaning and may not be suitable for sale, but it may be useful for insurance reasons to have them correctly processed rather than stolen.

2. You want electronics and other valuables to be protected. You may be able to restore certain electronics or other precious assets to working condition depending on the extent of the fire damage. Loss can be much more costly than repairing or replacing covered.

3. You need to keep out the elements. If the structure of your property has sustained extensive damage, you should try to keep the elements out. Exposure to additional water, wind, or sunlight can compound the damage caused by smoke residue and soot.

4. You want to limit soot damage. It is generally a good idea to reduce foot traffic on the scene of a recent fire. When soot gets embedded into carpeting or upholstery, it can be much more difficult to restore these materials to a pre-fire condition.

Talk to restoration experts at SERVPRO about whether boarding-up is a good strategy for preventing loss and limiting the damage after a fire. Your major concern is likely to be how to recover from fire damage as quickly and completely as possible. Preventing looting and exposure to the elements can make fire cleanup more successful.

We are faster to any disaster and are ready to put our expertise to work for you and make things "Like it never even happened."

Check out our reviews and other information on GoogleFacebookYelp, and the Better Business Bureau.

Ask The Experts: How To Stop Mold In Its Tracks!

11/11/2020 (Permalink)

Mold spores can spread throughout a structure in several ways. An HVAC system may distribute spores or occupants that may physically transmit spores from a contaminated area to parts of a building that are not yet contaminated. There are several ways to limit the spread of spores before and during mold cleanup at a building.

It may be possible to limit the spread of spores by shutting off the HVAC system. A building owner or manager should consider several factors:

  • Where the mold is growing
  • The effects of turning off the system
  • When mold cleanup will take place

Mold may be growing within the HVAC system, or ventilation may spread spores from contaminated areas to areas that are not yet contaminated. If a mold problem has developed during the warmer months, turning off air conditioning can actually intensify the problem by increasing heat and moisture levels. An indoor environmental specialist or remediation expert can recommend effective mitigation measures.

Mold spores can also spread through openings in a structure. These openings range in size and function:

  • Air supplies
  • Doors
  • Pipe chases
  • Vents

Building owners and managers can try to cover these openings and restrict access to contaminated areas prior to remediation. It is important to seal off the contaminated portion of a structure and limit airflow and movement between this area and the rest of a structure.


Mold remediation services use two types of containment for moderate or more severe contamination. Limited containment calls for a single layer of polyethylene sheeting. Full containment involves double layers of sheeting, an airlock, and a decontamination chamber.

A building owner or manager can turn off an HVAC system and cover openings to limit mold contamination. Remediation specialists may rely on containment to stop mold from spreading during mold cleanup.

We are here for you no matter how big or small the disaster

5/30/2020 (Permalink)

SERVPRO of Steuben, DeKalb and LaGrange counties is a privately owned and operated business. SERVPRO is a franchise system that we are proud to be part of. There are more than 1,700 franchises across the country. We work together to provide the resources that another SERVPRO franchise might need. No job is too big for SERVPRO.  SERVPRO also works together to respond to storms that happen all over the country. We are a privately owned and operated business but have the national resources when needed. The SERVPRO franchise system that we are a part of works together to provide the equipment and man power when needed. No job is too large. Please give us a call to assist in your large loss.

SERVPRO of Steuben, DeKalb and LaGrange counties

260-665-7998

Frozen Weather Brings Frozen Pipes

5/30/2020 (Permalink)

When the temperatures are below zero, it is possible for your pipes to freeze. Frozen pipes can create a massive water damage in your home if the pipe breaks.  If you experience this please give us a call. A few things you can do to help prevent frozen pipes are:

  1. Drain water from sprinkler supply lines. 
  2. Remove, drain and store hoses used outdoors
  3. Close inside valves supplying outdoor hose bibs
  4. Add insulation to attics, basements, and crawl spaces
  5. Check around the home for other areas where water supply lines are located in unheated areas
  6. consider installing products made to insulate pipes such as pipe sleeves
  7. consider relocating exposed pipes to provide increased protection from freezing

If you have a water damage please give us a call. We are faster to any disaster and are ready and waiting to put our expertise, equipment and experience to work for you! 

260-665-7998

SERVPRO Tips: The Important Role Your Sump Pump Plays

5/17/2020 (Permalink)

Sump pumps keep your basement dry. The sump pump will remove the unwanted water from the structure. Sump pumps are a great solution except for when the power goes out. When a storm hits the loss of power can be a significant issue for the homeowner or business owner. One way you can help prevent your sump pump from losing power is with a battery back up.  This will make a  significant difference on if your building or home will flood. 

If you lose power and do not have a battery back up for your sump pump and are flooded  please give us a call. We are here to help. We are faster to any disaster and are ready to put our experience, expertise and equipment to work for you!

SERVPRO of Steuben, DeKalb and LaGrange 

260-665-7998

SERVPRO of Steuben, Dekalb and LaGrange is here to help in this time of need

3/23/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO of Steuben, Dekalb and LaGrange at 260-665-7998.

No Disaster is too large

11/13/2019 (Permalink)

Disaster does not wait for your convenience.

  No matter what time of day or night SERVPRO of Steuben, DeKalb and LaGrange Counties is ready to help. We offer emergency mitigation. A professional from SERVPRO of Steuben, DeKalb and LaGrange can be on site within 4 hours to begin drying your building and restoring contents. For business owners, this is huge. We use state-of-the-art drying equipment and the latest technology to be sure your structure will dry quickly and thoroughly. It is important to act quickly to prevent any secondary damage and to make sure your business gets back on its feet quickly.  We use a disinfectant that is safe and natural to get rid of any contaminates.

To ensure the value of your business call SERVPRO of Steuben, DeKalb and LaGrange! 260-665-7998

Emergency Ready Plan

5/7/2019 (Permalink)

SERVPRO of Steuben, DeKalb and LaGrange counties offers an emergency ready plan for your business at no cost. This plan is a start up approach that provides critical information needed to begin mitigation and recovery services in the event of a disaster such as water or fire damage. It is designed as a quick reference of important building and contact information.

Preparation is a key component for making it through any size disaster. The best time for planning for such events is not when it happens but well before.

Give us a call today to schedule an appointment for our no cost Emergency Ready Plan.

260-665-7998

Commercial Water Loss

3/12/2019 (Permalink)

A water loss to a commercial building can be devastating and critical to a business's productivity. SERVPRO of Steuben, DeKalb and LaGrange counties main goal is to be sure the situation is taken care of as quickly as possible so that your company can resume back to normal activities.

Getting Back Up and Running

Our employees are trained to deal with all aspects of water damage to a commercial building. We also acknowledge that every hour taking care of the damage and cleaning are hours of lost revenue for you and will strive to meet all expectations.  When an emergency situation arrives at your business please call us to help assist in getting you back up and running.

SERVPRO of Steuben, DeKalb and LaGrange

260-665-7998

Dangers of Cold Weather

1/9/2019 (Permalink)

Did you know that in 2015, 2.84 million dollars of property damage was caused by extreme cold weather? That 53 people died and 3 were injured because of cold temperatures?

Two main conditions that you should be aware of are frostbite and hypothermia.

Frostbite happens when your skin is exposed to extremely cold temperatures. Symptoms of frostbite are skin that feels unusually firm, waxy or numbness. Skin that is yellow or greyish in color.

Hypothermia is when your body temperature falls to a very low temperature. This happens when from long exposure to cold weather. Symptoms of hypothermia include exhaustion, shivering, confusion, memory loss, slurred speech, and drowsiness. If a persons body temperature reaches to below 95 degrees seek medical attention immediately.

It is best to stay indoors during extremely cold temperatures to avoid this conditions.   

Mold Safety Tips

1/9/2019 (Permalink)

Mold can make you uncomfortable, and maybe even a little scared. No worries! We will share with you on what to do until help arrives! If you see visible mold, do not disturb it! If mold is disturbed it can release microscopic spores which become airborne and can circulate in your home.

What you can do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact us for mold remediation service.

What not to do:

  • Don't touch or disturb the mold.
  • Don't blow across any surfaces with visible mold.
  • Don't spray bleach or other disinfectants on the mold.

Our crew is highly trained in mold remediation. We use highly specialized equipment and techniques to remove the mold quickly and safely.  

Water creeping in your home?

1/9/2019 (Permalink)

SERVPRO of Steuben, DeKalb and LaGrange is available 24 hours for emergencies. Do not let the water take over. Give us a call.

What to expect when you call 

We understand that you may be feeling confused, stressed and vulnerable when you call us. You need an expert, a professional to guide you through this and that's exactly what we do. When you call our office a SERVPRO representative will ask you a few questions:

  • Your name and contact information
  • Your insurance information (you do not need a claim number to call)
  • When did the damage occur?
  • What caused the water damage?
  • Is there standing water?

Let us help you in this time of need and ease your mind. Gives us a call today

260-665-7998

Flooded Basements

1/9/2019 (Permalink)

Basements are prone to flooding for many reasons. It can happen anytime although it usually occurs during a heavy rainfall or snowmelts. Basements are the lowest level of a building and are typically built entirely or partly below ground level.

Reasons for flooded basements vary. It could occur by seepage or flow through the walls or foundation floor, surface water sources,  sewer backup or many other reasons.

Gravity always does its magic. if the source of water intrusion is above the basement, it will work its way down.

There are several different circumstances that can result in a flooded basement. If that happens to you, help is a call away.

260-665-7998

SERVPRO of Steuben DeKalb and LaGrange counties has trained water damage technicians that can help you every step of the way.

Can I prevent my basement from flooding?

1/9/2019 (Permalink)

Flooded basements are stressful and chaotic. Although there is no for sure way to guarantee a basement will never flood you can be a proactive homeowner and follow these tips.

  • Clean and maintain gutters and downspouts. Make sure your gutters are cleared of debris and downspouts properly positioned away from the foundation. You can always use downspout extensions or troughs if necessary.
  • Inspect and repair foundation cracks. Cracks in your foundation act as an open invitation for water.
  • Practice proper sump pump maintenance. Check often to make sure your pump is working properly and is plugged in. Maybe have a back up or a generator for when there is no electricity.
  • Inspect sewers and clean septic systems. Properly keeping up with these will help prevent havoc from happening.
  • Install window well covers. Do you have below grade basement windows? Protect them with window well covers.

If you find water in your basement, please give us a call to help you in the time of need!

260-665-7998

Sump Pump?

1/9/2019 (Permalink)

A sump pump is a small pump installed in the lowest part of the basement or crawlspace. Its purpose is to keep the area under the building dry and to prevent flooding. They are usually installed to well constructed sump pits. Water flows into the pit by drains or natural water migration through the soil. The pumps job is to pump the water out of the pit and away from the building.

Sump pump failure happens often. Be sure to inspect your pump and make sure it is working properly.

If you find that it has failed, please don't hesitate to call SERVPRO of Steuben, DeKalb and LaGrange counties and let us help you! We strive to help others and ease the stress!

260-665-7998

Fire Restoration Process

1/9/2019 (Permalink)

SERVPRO of Steuben, DeKalb and LaGrange counties understands the trauma of Fire Disasters.

We are dedicated to you and follow guidelines to make the restoration process as smooth as we can.

1. A SERVPRO Franchise Professional will contact you within an hour to arrange for service.

2. Within 4 hours, a trained professional will arrive on site prepared to begin emergency mitigation services.

3. The loss site will be reviewed with you., and your questions and concerns addressed.

  • Identify the source of loss.
  • Identify the source of your concerns.
  • Identify the residue present.
  • Identify safety issues.

4. A Franchise professional will begin pretesting for restorability from the source of the fire outward.

  • What is restorable?
  • what methods of restoration will be most effective?
  • What items and areas are unaffected?
  • What areas need to be reviewed by the adjuster or property owner?

5. The scope of the project will be communicated to you or your adjuster.

6. The structure and contents will be cleaned and restored.

7. After the work has been completed, a final walk through will be conducted with you to help ensure satisfaction.

History of SERVPRO Franchise

11/3/2018 (Permalink)

The SERVPRO Industries Inc. Franchise System was founded in 1967 and is a national leader of fire, water, mold and other specialty cleanup and restoration. SERVPRO franchises have responded to multi-million dollar property damage emergencies  such as the Pentagon, to those suffered by individual businesses and homes. Professionals have established relationships with major insurance companies and commercial clients nationwide.

We strive and make it our number one goal to return damaged areas and items to pre loss condition.

  • SERVPRO professionals are trained in extensive water restoration training and certification
  • SERVPRO franchises have the resources to help you take back control of your life.
  • SERVPRO professionals use detection equipment to help locate areas of the structure affected by water.
  • SERVPRO uses the most effective method of removing moisture from a structure. Extraction.
  • SERVPRO franchises uses top of the line equipment to dry out structures such as air movers and dehumidifiers.

Here at SERVPRO of Steuben, DeKalb and LaGrange we are a proud part of this family and will help you every step of the way.  

Safety In The Kitchen

11/3/2018 (Permalink)

Its that time of year where we all gather in the kitchen to celebrate the holidays with family and friends. While preparing delicious meals you should keep in mind some safe cooking practices. According to the National Fire Protection Association cooking is the main cause for home fires and injuries.

Please take the time to review these safety tips.

  • Always stay in the kitchen when frying, grilling or broiling food. Never leave cooking food unattended.
  • Use a timer as a reminder that the stove is on. Check food regularly while cooking.
  • Keep kids away from the cooking area.
  • Keep anything flammable away from the stove or any other appliance that generates heat. Such as pot holders, oven mitts, wooden utensils, paper or plastic bags, food packages and towels.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Avoid grease build up by cleaning cooking surfaces regularly.
  • Always have a fire extinguisher to keep in the kitchen.
  • Always check the kitchen before going to bed or leaving the home to make sure everything is shut off.
  • Install a smoke alarm in the kitchen and on each level of the home, near sleeping areas and inside and outside of bedrooms.

Here at SERVPRO of Steuben, DeKalb and LaGrange we wish the best Holiday season.

Safety In The Kitchen

11/3/2018 (Permalink)

Its that time of year where we all gather in the kitchen to celebrate the holidays with family and friends. While preparing delicious meals you should keep in mind some safe cooking practices. According to the National Fire Protection Association cooking is the main cause for home fires and injuries.

Please take the time to review these safety tips.

  • Always stay in the kitchen when frying, grilling or broiling food. Never leave cooking food unattended.
  • Use a timer as a reminder that the stove is on. Check food regularly while cooking.
  • Keep kids away from the cooking area.
  • Keep anything flammable away from the stove or any other appliance that generates heat. Such as pot holders, oven mitts, wooden utensils, paper or plastic bags, food packages and towels.
  • Do not wear loose clothing or dangling sleeves while cooking.
  • Avoid grease build up by cleaning cooking surfaces regularly.
  • Always have a fire extinguisher to keep in the kitchen.
  • Always check the kitchen before going to bed or leaving the home to make sure everything is shut off.
  • Install a smoke alarm in the kitchen and on each level of the home, near sleeping areas and inside and outside of bedrooms.

Here at SERVPRO of Steuben, DeKalb and LaGrange we wish the best Holiday season.

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