Recent Posts

SERVPRO of Steuben, Dekalb and LaGrange is here to help in this time of need

3/23/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts at SERVPRO of Steuben, Dekalb and LaGrange at 260-665-7998.

Why SERVPRO? We will help make things "Like it never even happened."

3/15/2020 (Permalink)

Water damage, floods, fires, and mold contamination can occur at any time, sometimes with little notice. We all like to prepare for storms, boarding up windows and moving items to higher ground or placing sandbags. But sometimes all of the preparation is in vain. Now is the time to call in the experts and restore your home or business to its original condition, "Like it never even happened."

SERVPRO is locally owned, part of the community of providing flood damage recovery, fire, storm, and mold remediation. We can respond in less than four hours and provide a 24/7 response to our customers. We can respond to small disasters as well as more significant events with the assistance of our four connected locations in the area.

Advantages of Using SERVPRO

Every disaster is different; however, over the years, we have amassed the knowledge, the equipment, and the focus on customer satisfaction to provide high quality, trusted cleaning, remediation, and restoral services to our community. The following are some of the advantages we bring to every disaster situation:

Services for Residences and Commercial Buildings of all Sizes

Water, fire, mold and storm damage restoration

Biohazard remediation and removal

Cleaning and drying of all surfaces

Odor removal and deodorization

Vandalism restoral

Graffiti removal

Cleaning air ducts, HVAC, Sewage, Carpet and furniture, drapes and blinds and more

Equipment

Large inventory of air movers,

Extraction equipment – including wands, submersible pumps, truck-mounted pumps

Air purification machines

Dehumidifiers

Moisture sensing devices

Staging areas as needed

Leadership and Training

Locally owned and operated

IICRC trained technicians

We coordinate with contractors to minimize the time and cost required

Certification training for our employees

E-Learning tools

Continuing education focus

Response Time

24/7 response to all sizes of disasters

Crew Chief onsite within four hours

Immediate assessment – safety, equipment needs, team members required

Support for insurance claims

Don't see the services you are looking for, call us for a consultation.

Call SERVPRO today!

SERVPRO can help you recover after a storm

3/15/2020 (Permalink)

Flooding that occurs as a direct result of structural breaches caused in a storm can become a challenging obstacle for homeowners to restore. While many property owners in the area have invested in forms of flood insurance through their home coverage providers, many of these plans and policies do not cover flooding that can occur from pooling water resulting from wind-driven rain or roof vulnerabilities.

Pre-existing conditions and present weaknesses in structural elements of your property can be enough to reduce or remove coverage for storm flood damage in houses. It is essential to know the extent of your policy before you need to delve too deeply into the fine print. Our SERVPRO professionals have become a preferred restoration vendor for many insurance companies in the area, allowing us to arrive and begin evidence and documentation collection to make the claims process as efficient as possible.

Wind-driven rain is a phenomenon in which the severe conditions of the storm can force water into your home through vulnerabilities like missing shingles, broken windows, or damaged siding. Because of how critical these conditions can become when repairs are necessary, and another storm passes through, it is vital to consider not only a team that can help you to dry and protect your investment but also repair any structural damages to the property as well. We have a full team of licensed general contractors that can help with many tasks after severe weather events, including board up and tarping, tree removal, temporary fencing, and eventual full-scale reconstruction.

Addressing the pooling water in the exposed areas of your household falls to the capable functions of our electric sump pump, wet vacuums, and a combination of air movers and dehumidifiers. Working as quickly as possible to dry out the affected region of the house reduces the need for controlled demolition and build back.

Many homeowners are unfamiliar with loopholes and shortcomings in their insurance plans that can have them paying out of pocket for restoration after severe storms. Whether you need help after a disaster strikes or want to repair vulnerable areas of your home before wind-driven rain can flood your residence, our SERVPRO team can help. Give us a call anytime!

SERVPRO is here for your commercial office cleaning

3/12/2020 (Permalink)

Are you in need of cleaning for a commercial office? Possibly an industrial cleaning services? SERVPRO of Steuben, Dekalb and Lagrange can help. Water damage, mold, asbestos and fire can significantly damage your business, which could leave you feeling hopeless and in need of great help! Do you have grime and odor build up in your restaurant’s kitchen? Has it gotten out of control? No need to fret, whether it’s removing an odor problem or deep cleaning flooring or carpets, or helping with a complete disaster, you can rely on SERVPRO of Steuben, Dekalb and Lagrange to make your workspace or warehouse look its very best.

SERVPRO of Steuben, Dekalb and Lagrange  professionals offer cleaning services ranging from cleaning restaurant hoods to removing bio hazard contaminants. We have the specialized training and products to get your property back to business. As your local franchise we will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

Water Damage Events at Commercial Properties Can Be Tricky, But SERVPRO Can Help

3/12/2020 (Permalink)

Flooding and water damage events at commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large-scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

We are faster to any disaster and are here to help things "Like it never even happened."

Do you know how to use a fire extinguisher?

3/9/2020 (Permalink)

A portable fire extinguisher can be a life and property saving tool. It is important to know how to use one! The National Fire Association suggests remembering the word PASS

P- Pull The Pin. Hold the nozzle pointing away from you and release the locking mechanism. 

A-Aim low. Point the extinguisher at the base of the fire.

S- Squeeze. Squeeze the lever slowly and evenly. 

S-Sweep. Sweep the nozzle from side to side. 

Become familiar with the extinguisher and read the instructions. Also, ensure you have the correct type of extinguisher for your facility. 

There are 5 different classes of fire extinguishers. Class A, B, C, D and K. Each one is used for different types of fires. 

SERVPRO has the right equipment for the job

3/5/2020 (Permalink)

SERVPRO has the equipment, training, and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. If is important to handle every water problem as a real threat to your property. Technology and equipment must be counted on to perform these services properly. Here are a few tools used by our technicians. 

  • Moisture Sensors-Used to detect moisture in carpets, baseboards, and walls. 
  • Moisture Meters-Used to determine the actual moisture content of various materials. The moisture meter provides accurate readings, allowing the SERVPRO of technicians to monitor the drying process. 
  • Thermohygrometers-This is used to measure the temperature and relative humidity. Having this information, allows our technicians the ability to calculate and create an environment most conducive to drying. 
  • Ultra-Low-Volume (ULV) Foggers-Used to atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard to reach areas. 
  • Thermal Foggers-Used to dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor-causing particles to deodorize structures, garments, automobiles and other places where cleaning cannot reach. 

Call SERVPRO! We have the training and equipment to make it "Like it never even happened." Call us today!

When Storms Damage Your Belongings

3/5/2020 (Permalink)

Storm and water damage affects not only the structure of your house but also your belongings. SERVPRO understands that your home is more than a structure; your family’s furniture, clothing, keepsakes, and other belongings help transform a house into a home.

Contents Restoration

SERVPRO specializes in restoring contents damaged by storms and other water damage events. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including:

  •  A quicker remodeling process
  •  Protecting items from potential damage
  •  Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

Electronic Cleanup

Water-damaged electronics can present a serious hazard. Do not attempt to turn on or operate any electrical device that you suspect has been damaged by water. We will coordinate the restoration of your electronics, including:

  •  Television sets
  •  DVD players
  •  Computers
  •  And more

The key to restoring electronics is taking prompt action to prevent further damage. We start by cleaning the exterior of electronic devices to help stop further corrosion and damage. Electronics will be cleaned and inspected by a qualified electronics technician.

Document / Photograph Drying

When your valuable documents, including photographs, are damaged by water, extreme caution should be taken to help ensure the water damage does not destroy the document. Although some documents may not be restored to pre-water damage condition, SERVPRO can save a great deal and help minimize additional damage. 

Depending on the type of documents and the level of water damage, we have five options for the restoration of documents:

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Contents Claim Inventory Service

When a storm event happens, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

  •  Pre-loss list and value of contents
  •  Detailed and accurate report
  •  Better information to settle claims quicker
  •  Assistance with burden of proof for claims
  •  Peace of mind when you need it most  

Water Comes From A Plethora of Sources

3/4/2020 (Permalink)

Water damage can come from a myriad of sources, but few are as costly as a leaking water heater. In addition to the cleaning and possible restoration of your home and belongings, the broken water heater in and of itself is quite expensive to fix, replace, and install. Not all water heaters are fixable, but those that are have the potential to be repaired during the professional water mitigation process.

Causes of Water Heater Leaking

There are a number of factors that can contribute to water damage and mold growth as a result of a leaking water heater. The most common reasons include:

  • Loose drain valve: these are often slow leaks and will only create more serious problems when left unchecked for an extended period of time
  • Too much pressure in the tank: when the water heater is set at too high a temperature, if water flow into the tank is set at too high a pressure, or if the pressure relief valve is defective, the tank will begin to leak in order to relieve pressure
  • Tank is too old: corrosion and rust naturally occur in tanks, so water will inevitably leak over time

Mitigating Water Damage

The only way to truly prevent water damage due to a leaking water heater is to keep close watch over the area on a regular basis. Ensure valves are secure, but not too tight as this will also cause a breakage and leakage. Know the age of your tank, as well as its life expectancy, and plan your finances accordingly in order to replace the tank before a problem occurs. Finally, always follow the tank’s recommended guidelines on water temperature and pressure, as undue force will greatly reduce the life of the tank. A broken water heater can be detrimental to your home and the space in which it occupies, so working with water mitigation professionals is an ideal way to keep your home safe from water and mold damage.

How To Not Allow a Burst Pipe To Burst Your Bubble

3/4/2020 (Permalink)

Bursting pipes can occur without warning and can devastate homes. It can be easy to feel overwhelmed when an issue suddenly occurs in your home, but knowing what to do if a pipe bursts can help you react in a timely manner.

1. Stop the Flowing Water

A burst pipe can allow huge amounts of water to come into your house in a very short period of time, and more water in your home will likely mean more damage. Using the shutoff valve, which is often located in basements or garages, will turn off the water to your entire house. Other issues may also require you to turn off the water in your home, so it’s generally helpful to know how to cut off the supply of water before any problems arise.

2. Turn Off the Power

The amount of water bursting pipes can bring into the home can create electrical hazards. In order to keep yourself safe and to minimize the risk of an electrical fire, it’s generally wise to turn off the power to your residence. Additionally, it’s often best not to touch any items that use electricity or any electrical outlets even after you have turned off your home’s power.

3. Ask for Help

After the water is no longer flowing into your home and your home no longer has power, it’s often best to contact a plumber and water damage restoration expert. A plumber can fix the broken pipe and can assess your other tubes to make sure they aren’t also at risk of bursting. Restoration specialists can assist you in removing water from your home and can restore personal belongings that were damaged by the water.

It’s often helpful for homeowners to know what to do if a problem such as bursting pipes occurs. Stopping the flow of water, turning off your home’s power and contacting professionals in restoration can help to decrease the cost, time and stress spent dealing with a burst pipe.